Shipping policy

Customer Responsibilities

By agreeing to the delivery terms at the time of purchase, the customer agrees to assume the following responsibilities:

In the case of a delivery, the customer agrees that Pepiniere Pierrefonds and Laniel Prodamex will deposit the material in the street, in front of the house at the address indicated by the customer at the time of his order, even in the event that there is no one there. on the spot. The customer therefore undertakes to ensure that the planned delivery location remains free for the whole day. Otherwise, delivery will not take place and additional time and additional costs will apply.

Pepiniere Pierrefonds and Laniel Prodamex makes the delivery on the basis of the information provided by the customer. The customer therefore has full responsibility for choosing the right equipment associated with his needs. Note that the customer will not obtain any compensation in the event of an error in the choice of his equipment. Be careful to read the information on the sheet of each product carefully and, if in doubt when choosing, do not hesitate to contact us by phone for help.

In the case of a pick-up, the customer agrees that they must come themselves to pick up the equipment at the available location of purchase, and this, within the opening hours of the store. There is no guarantee as to color choice. It is the responsibility of the customer to come and see a sample in store to validate their choice. Colors are as accurate as photos allow.

Pepiniere Pierrefonds and Laniel Prodamex disclaimer

By purchasing products in bulk delivered to your home or any other product, you adhere to the conditions mentioned on the website and in this policy. In the case of a delivery, you therefore authorize Pepiniere Pierrefonds and Laniel Prodamex to deposit the equipment with the risks inherent in this type of action and you release Pepiniere Pierrefonds and Laniel Prodamex from all liability for any damage caused on your land.

Delivery costs and terms of payment

All Internet orders must be paid for before delivery or pick-up. Delivery costs vary according to the number of yards of products delivered. Transport costs are applicable according to the locality established by a pre-selection of postal codes.

Delivery delay

Pepiniere Pierrefonds and Laniel Prodamex aims to deliver within the deadlines indicated at the time of purchase. In exceptional cases, a member of staff will contact you.

Pick-up times

Pepiniere Pierrefonds and Laniel Prodamex will do everything possible with suppliers to allow you to recover your ordered equipment within the time limits indicated on our website. Otherwise, an advisor will contact you within 48 business hours of placing your order.